Before you visit
Patient resources.
Practical information about prescriptions, results, after-hours care and billing, plus answers to the questions we hear most.
Prescriptions & repeats
Request repeat scripts 3 working days before you run out. Chronic medication needs a review consultation every 6 months so your authorisation stays valid.
After-hours care
For urgent problems after hours, please go to the Welwitchia Hospital casualty unit or call the emergency numbers below. Our doctors share after-hours cover for admitted patients.
Test results
Reception contacts you when results are back, normally within 2 to 5 working days. The doctor discusses abnormal results with you directly.
Statements & billing queries
Itemised statements are emailed within one working day on request. Have your statement number ready when you contact accounts.
FAQ
Frequently asked questions
Can't find your answer? Call reception or send us a message from the contact page.
Your privacy
Your records stay private.
Clinical notes are seen only by the doctors and nurses treating you. Reception and accounts staff see appointment and billing details only. How long paper and electronic records are kept is not confirmed here [retention period TBC].